Q1. My MateBook D14/D15 isn’t charging. How do I know if it’s the USB-C board?
Typical signs include: no charge light, “plugged in, not charging,” loose/unstable connection, or charging only at certain angles. We confirm with voltage and continuity tests before repair.
Q2. Can this be fixed without replacing the whole motherboard?
Yes. In most cases it’s the USB-C charging daughterboard or components on it. We repair/replace that part, which is faster and cheaper than a full motherboard swap.
Q3. Will you need to erase my data?
No. Charging-board repairs normally don’t touch your data. If we need to reinstall Windows, we’ll discuss backups first.
Q4. How long does the repair take?
Diagnostics same/next day. Many charging-board repairs are 1–3 working days depending on parts and workload.
Q5. What does it usually cost?
Costs vary by fault/parts. After diagnostics we provide a fixed quote. If it’s not economical, we can return the laptop or discuss alternatives.
Q6. Do you offer a warranty on the repair?
Yes — we provide a parts & labour warranty for the specific work carried out. We’ll confirm the term on your invoice.
Q7. Could a faulty charger or cable be the cause?
Absolutely. We test with a known-good USB-C PD charger and cable first. If yours is faulty, we can supply a suitable replacement.
Q8. Is it safe to keep using the laptop when it only charges at an angle?
Not recommended. Continued strain can damage the port and board further, increasing the repair cost.
Q9. Do you handle liquid-damage or burned components?
Yes. We perform board-level (microsoldering) repairs for corrosion or blown power components where viable.
Q10. I’m near Poole/Bournemouth — can I just walk in?
Yes. Visit IFIXIT4U, 84 Ashley Road, Poole, BH14 9BN (no appointment needed), or call 01202 777124.
Q11. Can I see what you do before I book?
Sure — watch our step-by-step video guide here: https://youtu.be/Q2eLa_1NGRQ
Q12. How can I prevent this happening again?
Use a quality USB-C PD charger, avoid tension on the cable, keep ports clean/dry, and don’t force the connector.